Shipping/Processing

Processing

LINGERIE:

ROBE COLLECTION:

2-3 weeks for production 

All Other Lingerie/Swim

Madonna Collection- up to 10 weekdays for processing 

We cannot accept cancellations or issue refunds on lingerie orders because items are not currently in stock and are made specifically for you. Please note that if you order an item from the lingerie collection with hair/body products the entire order will sent according to the lingerie processing timeline. To avoid this please order other items separately.

ALL BEADS: 30 weekdays to be completed (does NOT include weekends)

We cannot accept cancellations or issue refunds on bead orders because body adornments are handmade and made-to-order.  Please note if you order hair/body items with a bead product the entire order will be sent according to the bead processing timeline. To avoid this please order other items separately.

ALL OTHER ORDERS:  up to 10 weekdays to process (does NOT include weekends)

Important Notes

Processing times may fluctuate slightly during promotions due to the increase in volume of sales.Remember, we are a very small company! Your patience is appreciated!

Please be mindful of your purchase as we do not offer refunds on any of our products.

 

 

 

Shipping

USPS First Class

Track your package here: Welcome | USPS

DHL

Track your package here: Home (express.dhl)

UPS

Track your package here: UPS Tracking: UPS - United States

*Nyah’s Valley is not responsible for lost items, customs or border costs. Please contact your postal carrier to remedy any issues. Once items leave our studio, we are no longer responsible.

 

 

Answers to FAQs

Please note that you will not receive a tracking number until your order is complete and ready to be shipped. Once your order is complete you WILL receive your tracking number. Your patience is appreciated.
Processing time and shipping time are not the same. Ex: If you order express shipping, the processing time is still the same.
If you order other products at the same time you order beads or lingerie, items will be shipped together on the bead/lingerie timelines. To avoid this delay order theseitems separately.
Please do not DM Natt Nyah or Nyah’s Valley social media pages concerning your order. You will not get a response. Please direct all order concerns to our customer service team at: orders@nyahsvalley.com
All sales are final and we do not issue refunds.

 

Thank you for your order. Enjoy your purchase!